A DAY AT THE RACES

Betting

Having a bet at the races is great fun, whether you're a high roller or only want to risk two bob, so take a look at our guide, and surprise your friends with your new found betting knowledge.

For the novice punter, the betting ring can be confusing, but please read the ‘Go Bet Guide’ from Racing for Change for all you need to know about betting on the horses!

The Gold Flag Scheme

Being an integral part of many customer’s day, customers interaction with on-course bookmakers is very important and defines the experience for many visitors. On-course bookmakers and the racecourses recognise this and have designed a Customer Service Charter to help ensure that customers receive the level of customer service that they expect and deserve.

Bookmakers that have signed up to this voluntary code can be identified by the prominent display of a gold flag above their odds display boards.

If you want to experience the level of customer service that the racecourses believe that you deserve then please look out for the gold flag.

Customer Service Charter

Bookmakers who have signed up to the Customer Service Charter agree that they will:

Service Levels
1. Make all customers feel welcome and deal with them politely and efficiently and answer questions constructively.
2. Assist inexperienced racegoers, when time allows, and help to educate them on betting and racing
3. Provide customer service feedback to the racecourse so that they views of racegoers are discussed pro-actively between the bookmakers and racecourses to ensure that the experience of attending a race meeting is an enjoyable one.

Terms of Betting
4. Bet in accordance with the Rules of Betting as published by the Tattersalls Committee. In particular, bookmakers will clearly display if there are betting win only on a particular race. Where bookmakers accept each-way bets, the terms will be (or will be better than):
a. Fewer than 5 runners – All to Win
b. 5–7 runners – ¼ odds on place 1–2
c. 8 or more runners – 1/5 odds on place 1–2–3
d. Handicaps with 12–15 runners – ¼ odds on place 1–2–3
e. Handicaps with 16 or more runners – ¼ odds on place 1–2–3–4

A bookmaker that signs up to this Charter must adhere to these rules at each race meeting and in respect of each race at a race meeting. A bookmaker cannot select individual races or days on which he/she wishes to abide by the terms of the Customer Charter and must offer the above level of customer service at each race meeting at which they do business.