RCA SHOWCASE & AWARDS 2011 - THE SHORTLIST

Operational Excellence

To recognise exceptional delivery and initiatives to improve the operational performance and customer service at racecourses.

Winner:

Musselburgh Racecourse:
Visit Scotland 5 Star Attraction

Highly Commended:

Aintree Racecourse:
Catering Staff Training at Aintree for 800 New Recruits for the John Smiths Grand National Meeting

Brighton Racecourse:
Brighton Football Club Park and Ride: Turning a Threat into an Opportunity

Northern Racing and Events:
Segmentation of the Fixture List and Major Raceday Critical Paths

Plumpton Racecourse:
TurfTalk and Staff Engagement Programme