Are you tired of using your Virgin Bet betting account and want to close or deactivate it?
There may be many reasons you want to close your Virgin Bet account but whatever the reason, here’s a step-by-step guide on how to delete Virgin Bet account you may have, along with an email template you can copy and paste.
Find out how to delete your Virgin Bet account.
Contents

Who Are Virgin Bet?
Virgin Bet, launched in 2019, has quickly become one of the fastest-growing online betting platforms in the UK. Despite being branded under the Virgin Group, the platform is owned and operated by Gamesys Group PLC. Virgin Bet offers a variety of sports betting and casino games, making it a popular choice for many users.
However, there are various reasons why you might want to delete your Virgin Bet account. This guide will provide you with all the necessary steps to permanently close your account and answer some common questions related to account management on Virgin Bet.
Reasons to Delete a Virgin Bet Account
There are several reasons why you might choose to delete your Virgin Bet account:
- Responsible Gambling: If you feel that your gambling habits are becoming unhealthy or you wish to take a break from betting, deleting your account can be a proactive step towards responsible gambling. Closing your account ensures you no longer have access to betting services on Virgin Bet.
- Welcome Bonuses: Some users consider deleting their account to re-register and claim welcome bonuses. However, Virgin Bet typically does not allow users to register again with the same details. It’s advisable to create a new account with a different email if you’re looking to claim a new bonus, rather than deleting your existing account.
- Lack of Use or Marketing Emails: If you no longer use Virgin Bet or find the marketing emails intrusive, closing your account can be a way to tidy up your online presence.
What Happens When You Delete a Virgin Bet Account?
When you delete your Virgin Bet account, you lose access to your account, including any winnings, game history, and personal information stored on the site. Once the account is deleted, you won’t be able to log back in or recover any of the data.
If you are not sure about permanently closing your account, Virgin Bet offers a self-exclusion option. This allows you to temporarily suspend your account, preventing access for a specified period without permanently deleting it. This can be a suitable alternative if you want to take a break from gambling but might return in the future.
Step-by-Step Guide to Deleting Your Virgin Bet Account
To delete your Virgin Bet account, you will need to contact their customer service team directly. Here’s how:
- Prepare Your Account:
- Withdraw Funds: Ensure your account balance is zero by withdrawing any remaining funds.
- Settle Bets: Confirm that all open bets have been settled.
- Use Bonuses: Use any active bonuses, as they will be forfeited once your account is closed.
- Contact Customer Support:
- Via Email: Send an email to
support@virginbet.com
using the email account registered with Virgin Bet. - Email Subject: Title your email “Request to Delete Virgin Bet Account.”
- Email Body: Include your name, registered email, and account details. You can use the following template:
- Via Email: Send an email to
What To Write In The Email
In the subject type ‘request to delete my Vbet account’. And here’s an example of what to write in the email regarding deleting your account with Virgin Bet.
I would like to delete my account with Virgin Bet and hope that you can help.
The email address registered with the website is your-email-address@here.com and the name associated with the account is Your Name.
Could you also provide me any information on any winnings I can withdraw or deposit before closing my account?
Thanks in advance.
- Verify Your Identity: Virgin Bet may require you to verify your identity to process the account deletion. This might involve answering security questions or submitting identification documents.
- Confirmation: Once your account is deleted, you should receive a confirmation email from Virgin Bet. Keep this email for your records.
Why Is My Virgin Bet Account Locked?
There are a few reasons why your Virgin Bet account might be locked:
- Self-Exclusion Ban: If you have self-excluded, your account will be locked, and you won’t be able to access it until the exclusion period ends.
- Age Verification: If you haven’t verified your age, your account might be locked after a certain period. You’ll need to contact customer service and provide the required documents to unlock it.
- Failed Login Attempts: After three failed login attempts, your account might be locked for security reasons. Contact customer service to regain access.
If you decide later that you want to reopen your Virgin Bet account, contact their support team directly to inquire about the possibility, although this may not always be available depending on the circumstances of your account closure.
Popular Questions
How Do I Contact Virgin Bet?
Contacting Virgin Bet is a really simple process. The following ways are the most effective methods of contact:
- Telephone – +44 808 169 7700
- Email – support@virginbet.com
Is Virgin Bet Safe?
virginbet.com is fully licensed and regulated by the UK Gambling Commission (UKGC).
They are also owned by Gamesys Group PLC, an expert within the gambling industry.
Due to being owned by Gamesys, you can be assured that this platform is completely safe and secure.
How Do I Remove A Card From Virgin Bet?
To remove your card from virginbet.com, just follow these simple steps:
- Log in to your Virgin Bet account.
- Navigate to the ‘deposit’ tab by clicking more.
- Simply click the ‘remove’ button listed under the card you want to remove.
You can also add new payment methods following these steps too!
Can I reopen my Virgin Bet account after deleting it?
Once you delete your Virgin Bet account, it is generally not possible to reopen it. If you think you might want to use the account again in the future, consider using the self-exclusion option instead, which temporarily suspends your account without permanent deletion.
How long does it take to delete my Virgin Bet account?
After you contact Virgin Bet’s customer support and provide the necessary information, account deletion typically occurs within a few business days. You will receive a confirmation email once your account has been closed.
Can I delete my Virgin Bet account through the app?
No, you cannot delete your Virgin Bet account directly through the app. You must contact customer support via email or live chat to request account deletion.
Conclusion
Deleting your Virgin Bet account is a straightforward process but requires you to contact customer support directly. Whether you’re stepping away for responsible gambling reasons, managing your online presence, or simply no longer using the service, following these steps will ensure your account is closed properly. Remember to withdraw any funds and settle your bets before proceeding, as you will lose access to your account and its contents once it’s deleted. If you’re not ready to permanently close your account, consider using the self-exclusion feature as an alternative.
For more assistance or if you encounter any issues, Virgin Bet’s customer support is available to help guide you through the process.
If you are looking for a new gambling account, free horse bets or more, check out our independent guides and our recommended bookies including William Hill racing, bet 365 horse racing, Labrokes races, Betfred betting, Paddy Power sports, Mr Green betting and more.
Deleting Other Betting Accounts
If you need to know how to close other online betting accounts, take a look at these articles:
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At British Racecourses, we strongly recommend responsible gambling at all times. So please always play within your means and reach out for professional advice should you need to.